Company news
News and insights about our company and product innovation
Agentic AI, uncomplicated service, and sharp insights at Refresh 2025
In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity
Laura Rich
2 min read
Introducing Freshservice for MSPs: Bringing order to chaotic handoffs
With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively
Sriram Iyer
5 min read
AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
Making accessibility a core development priority at Freshworks
For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone
Vishnu Prasad
2 min read
Building trust in every interaction
Introducing the Freddy AI Trust framework
Krishnakanth Govindaraju
4 min read
Where to find Freshworks in June 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
4 min read
Enterprise grade without the complexity
The same Freshworks values, now for AI
Srinivasan Raghavan
5 min read