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News and insights about our company and product innovation
NHS Christie replaces inbox chaos with AI-powered ITSM
At Europe’s largest single-site cancer hospital, Freshservice and Freddy AI Copilot are streamlining IT for 4,000 clinicians and staff
Laura Rich
1 min read
Service as a growth strategy
As customers connect with businesses through messaging platforms like Apple Messages for Business, service becomes an opportunity for growth
Manan Gupta
5 min read
How Creditsafe eliminated the "black hole" between teams
Freshworks integration connects customer-facing and tech teams, boosting resolution rates to 90% in 8 hours
Laura Rich
1 min read
How the McLaren Formula 1 Team keeps complexity off the track and out of IT
With Freshservice automating workflows and helping to resolve incidents quickly, the focus can remain on winning every race
Team Freshworks
1 min read
Meet the faces of Freshworks: Callum Jones
As a field marketing lead, Jones spends his days telling the Freshworks story. In his spare time, he’s cycling across the Channel
Team Freshworks
2 min read
How to cut through AI hype
In a recent Fast Company column, Freshworks CCMO Mika Yamamoto shares advice for how AI buyers can get the most from their AI investments—and fast
Mika Yamamoto
1 min read
Driving AI momentum for uncomplicated IT
Freshworks recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM™
Venkat Venkataraman
6 min read
Removing silos that leave customers stranded
In a conversation on the CX Chronicles podcast, Freshworks CCMO Mika Yamamoto explains why complexity gets in the way of good customer experience
Laura Rich
1 min read