Company news
News and insights about our company and product innovation
The mid-market is the real test for productivity and growth
At the World Economic Forum, Freshworks CEO focused on how mid-market companies drive the economy—and AI adoption
Laura Rich
2 min read
How inMusic freed its musician-agents to do what they do best
Freshworks helped inMusic unify global support, connecting customers with the experts who truly know the gear
Laura Rich
1 min read
Get ready for ‘intelligent service’
In a recent Freshworks webinar, Forrester’s Julie Mohr shared insights on what’s next for ITSM and ESM
Team Freshworks
2 min read
Cineworld enhances the moviegoer experience
With Freshdesk automation handling routine inquiries, agents can focus on complex customer needs
Laura Rich
2 min read
How to move from frankenstack to flow
In a recent column on Forbes, Freshworks CIO Ashwin Ballal offers three steps to establishing a smooth operational flow
Ashwin Ballal
1 min read
Delivering the future of ServiceOps today
Freshworks completes FireHydrant acquisition
Srinivasan Raghavan
4 min read
McLaren Formula 1 Team on AI and speed at Refresh Virtual Summit
In a fireside chat at Freshworks’ global event, Dan Keyworth shared how the racing team uses AI, automation, and Freshservice to stay competitive both on the track and behind the scenes
Laura Rich
2 min read
Real talk at Refresh: Insights that move the needle
Freshworks customers opened the kimono on how they’re getting results with AI, omnichannel, CMDB, and more
Team Freshworks