Can ‘friction maxxing’ help your organization?
‘The Friction Project’ author Bob Sutton talks about when business leaders need to add ‘good friction’ to critical workflows
Dan Tynan
5 min read
Change is good, right?
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports
Laura Rich
4 min read
Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read
5 shifts that will define IT leadership in 2026
A new report points leaders toward prevention and autonomy rather than reactive speed
Ravi Tharisayi
3 min read
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The middle market leads the way in (smart) AI investment
A conversation with National Center for the Middle Market’s Doug Farren
Derek Korte
3 min read
Winning on the grid with the right technology—and the right team
A conversation between McLaren Racing’s Zak Brown and Freshworks CEO Dennis Woodside
Derek Korte
4 min read
Freshworks is named a strong performer in the 2026 Forrester Wave™ for Customer Service Solutions
Venki Subramanian
4 min read
A new, AI-inclusive org design
As AI agents join the team, leaders are rethinking roles and responsibilities for digital and human employees alike
Laura Rich
4 min read
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read
AI governance is the missing link in customer service AI adoption
Meeting regulatory pressures and high customer expectations calls for a framework to establish trust
Manan Gupta
5 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read