Deliver exceptional customer experience with WhatsApp


  • 70% of travellers preferred to be notified via messaging

  • Guest Messaging increases RevPAR by 12%

  • 54% of millenials prefer messaging to calling for lost luggage and other help


Wow your customers with the WhatsApp Business API

Customer Support

Provide quick 1-on-1 conversational support on your customers' preferred messaging app to resolve your customers' queries instantly

Proactive Messaging

Trigger outbound notifications like bookings and payment updates based on events. Proactively engage with your customers after getting Opt-ins

Call to Chat routing

Redirect phone calls to your WhatsApp Business Phone number and bring down operational costs

2 Factor Authentication

Send One Time Passwords (OTPs) securely to board them and protect customer accounts with WhatsApp's built-in end-to-end encryption

Click Ads to WhatsApp

Configure your Facebook ads, so that prospects are redirected to your WhatsApp number and capture leads

Why integrate your WhatsApp Business with Freshdesk Messaging

 ✓ Simple and Contextual

Provide quick support by pulling context from Smart Plugs in an intuitive interface

 ✓ Handling Scale, Deploy bots

Manage scale by answering questions and follow up with intent based conversations through our AI powered Bots

 ✓ Toggle less, Process more

Do more by integrating with your favorite CRMs, helpdesks and more.
All in one place with our Marketplace

 ✓ Analyze and Optimize

Monitor your team performance and metrics like CSAT in our real time reports

Pay only for what you use!



The WhatsApp Business API is available as an add-on in the Garden, Estate and the Forest plans of Freshdesk Messaging