Refresh 2020: Crowning an extraordinary decade in SaaS

Transactions are short-lived but the relationships we build are for life. — From The Freshworks Promise by Girish Mathrubootham, Founder and CEO, Freshworks Inc.

Our 10th year has turned out to be extraordinary. Not quite in the way that we had envisioned it. Not entirely. Over the past decade, we had raced past several worthy milestones with our users in the navigator’s seat. We were in our zone, accelerating toward greater achievements, and establishing our reputation on the SaaS Grand Prix. Then the world stopped. Brought to a halt by a malicious and unrelenting mutant.

Fortunately for us and our customers, we were prepared. Without so much as a flinch, we deftly navigated seemingly insurmountable hurdles, taking our customers with us. In our battle against the mutant, we deployed our most powerful tool: Purposeful Empathy. We reaffirmed our commitment to all our stakeholders and to society at large. We rolled out a bunch of resources and doubled down on support, once again proving our worth as a true friend to our customers.

We kept our promise.

Along the way, we scored some major wins as well.

Now, as part of our commitment to our customers, we are proud to announce the next edition of our flagship annual user conference, Refresh. In the previous editions, we connected with our customers and partners directly and in-person in New York, London, and Los Angeles. Those were grand successes, conducted at scale and serving to strengthen our community. We had fun.

This year, we promise you another power-packed conference, virtual, but just as purposeful. You will be able to delight in all the ingredients that made the previous editions memorable. But that’s not all. Refresh 2020 extends beyond the boundaries of a traditional user conference. Think of it also as an exhaustive and meticulously curated knowledge hub for both our existing and prospective customers. Whichever side of the spectrum you are on, and whichever part of the world you are in, we’ve got you covered!

Celebrating the Evolution of Customer Experience

The world over, markets and customer behaviors transformed in a hurry. Companies that were prepared for the harshest contingencies were the fastest to adapt, in turn helping their customers as well adjust to the changing realities. Hear inspiring stories from our CEO Girish Mathrubootham of how, against all odds, companies have been able to boost employee productivity and win customers for life. Get introduced to some of our most ambitious products yet. Also get a peek into the future of customer experience, how companies are using AI to exceed growing customer expectations, the increasing relevance of conversational CX, and much more over multiple sessions and personalized breakout tracks.

An international speaker line-up

Refresh 2020 brings to you an enviable itinerary featuring some of the world’s foremost experts on customer experience, IT service management, CRM, and SaaS platforms. Do not miss best-selling author Nathan Latka’s keynote address, during which he will dwell on the new ways in which companies are acquiring and engaging with customers today.

Other prominent speakers include Nicole France, Vice President and Principal Analyst at Constellation Research Inc.; Richard Pastore, Senior Research Director and IT Advisor at The Hackett Group; Eric Holliday, Head of Data and Systems Management at Springer Nature; and Thibault Guerard, Vice President-Customer Experience and Care, at Sodexo Benefits and Rewards Services.

Masterclasses, regional content, and other highlights!

Refresh remains a platform for acquiring knowledge and gaining new skills—a part of our commitment to our customers and users. Our masterclasses on employee and customer engagement bring you carefully designed sessions from another heady line-up of experts from around the world.

Would you like to tap into hacks and tricks that will allow you to get your jobs done in under three minutes? Look forward to a host of sessions spanning Customer Experience, ITSM, Sales & Marketing, and Platforms. We also have a bunch of on-demand sessions exclusively for you on topics such as the new CX mandate, humanizing AI with virtual agents, and the Uberization of field service. We have also curated content specific to your regions.

If it seems like too much to pack in, don’t worry. You will have exclusive access to our content for an extended period of time.

All this and more coming your way in just two weeks!

Visit Refresh 2020 for more information.

Register Now!