Freshdesk Omni delivered a 225% ROI according to Forrester study
What’s the real business impact of having bots, conversational support, and ticketing–all in one place, powered by AI? Forrester reveals.
Evaluate the ROI of Freshdesk Omni
Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using Freshdesk Omni. Learn how investing in our comprehensive, AI-powered solution helped our customers drive:
$1.3 million in cost savings by shifting to self-service and lower-cost channels
$493,000 in cost savings through improved agent efficiency
225% ROI over three years
One powerful solution. Multiple business benefits*.
*These results are based on a composite organization over three years.
The experts agree
Recognized by G2 and TrustRadius for delivering modern, AI-powered customer service that drives results.
Elevate your customer service with a unified solution
Control support costs, boost agent productivity, and achieve higher CSAT with the AI-powered Freshdesk Omni.