Create customer health scores you can trust

Automatically calculate account health based on customer behavior, support ticket trends, NPS responses, and more.

 

In addition to data-driven metrics, you can also include personal assessments as part of a holistic customer health score.

Customer Health Scoring - Score range Customer Health Scoring - Score range

 

Tailor health scores to your customer segments

Don’t settle for a one-size-fits-all approach to customer health. Define your health scores by: 

  • Customer tier (e.g. Enterprise vs. SMB)

  • Product or service offering

  • Stage of the customer journey

  • ... and more

Get Health scores by customer segment Get Health scores by customer segment

 

Analyze health trends over time

Learn why some customers thrive while others struggle.

 

See historical health by:

  • Individual account

  • Customer segment

  • Lifecycle stage

  • ... and more

Health score trends over time Health score trends over time