Estate

Ideal for dedicated success teams

$ 79

/ user / month

+ Platform $499

/ month


10,000 Accounts 

100,000 Emails / month

3 Maintained integrations

Billed Annually

  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Task Management Customer tasks, playbooks, and lifecycle workflows.
  • Email Campaigns Send scheduled emails
  • Email Triggers Trigger emails based on customer data

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Forest

Built for the enterprise

$ 129

/ user / month

+ Platform $749

/ month


Unlimited Accounts

250,000 Emails / month

8 Maintained integrations

Billed Annually

  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Task Management Manage customer tasks, playbooks, and lifecycle workflows
  • Email Campaigns Send scheduled emails
  • Email Triggers Trigger emails based on customer data
  • Account Hierarchy Manage accounts with parent and child relationships
  • Team Performance Analyze CSM workload and processes
  • Multiple Products Measure customer engagement for multiple products or services
  • Enterprise SLA

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Frequently Asked Questions

What's included in the platform cost?

Transparent pricing ensures you never run into hidden fees or surprise overages. The Freshsucess platform includes:

  • Actively maintained data integrations that continuously sync with your other business applications.
  • Detailed user tracking from your software or service.
  • Automations that constantly evaluate your customer data.
  • Generous allotment of customer emails.
  • ... and more

Is there a free trial?

We do not offer free trials of Freshsuccess. We partner with each customer to ensure that they receive the most value from our software. Today, this commitment requires more engagement than a self-service trial can provide.

Is my data safe?

At Freshworks, we take data security seriously. We host our servers in a world-class data center that is protected by 24-hour surveillance, and we ensure that our application is always up-to-date with the latest security patches.

Who owns my data?

You do! You own and retain all right, title and interest in and to your customer data.