REPORTING & ANALYTICS
Get clear visibility into product adoption, customer engagement, and your own Customer Success processes.
See key metrics like churn, lifetime value, product adoption, and financial health.
Create custom dashboards for CSMs, team leads, and executives that focus on the KPIs that matter in your business. Add charts and lists, resize panels, and organize information the way you like.
Build beautiful charts and discover new customer insights without ever touching a spreadsheet.
Our point-and-click report builder makes it easy to analyze your customer data.
Understand where your customers spend their time and what features they use the most. Analyze usage by:
“Freshdesk Customer Success has enabled us to see a wider, richer, and deeper view of our customer. We can weave that voice of the customer into everything we do, whether that's product development, the way that we manage our existing relationships, or the way that we talk to our prospects. We are never in the dark anymore and live a very ‘no surprises’ life in the customer success space.”
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