Freshdesk Intermediate
Take things to the next level. This 45-minute live training session with Q&A will guide you through key Freshdesk features to enhance efficiency and productivity.
Day and Time: Thursdays, 12:30 p.m. ET Venue: Virtual
Beyond the Basics: Freshdesk Intermediate
In under an hour, take your Freshdesk knowledge up a notch. This session dives into key features that help your team respond faster and work smarter.
Set up the Help Widget to support customers where they are
Fine-tune email notifications to keep everyone in the loop
Explore automation to reduce manual work
Go deeper into SLAs and response time goals
By the end, you’ll have actionable tips to optimize your workflow and get more out of your Freshdesk setup.
FAQs
Here’s what you need to know before you sign up for the Jumpstart live training session.
Who will benefit from the training?
If you’re a first-time user of customer support software or Freshdesk, this session covers the basics and customization tips to help you deliver excellent support.
Will I get answers to set-up-related questions?
You can ask questions to our product expert during the live session or schedule a personalized 1:1 demo with us.
Will I get the recording of the session?
Yes! Be sure to check your email for a link to the session recording.
What’s included in the exclusive checklist?
A breakdown of all the key features mentioned in the training session and clear guides on setting up the feature for you to use while setting up your Freshdesk account.