10 Best Customer Service Podcasts
A good customer service podcast can help you become a better customer service professional, learn about the industry, and improve your skills while you’re driving, walking, or generally going about your life.
If you’re new to podcasts or are looking for more customer service/customer experience podcast recommendations, you’re in the right place. This article has the best customer service podcasts with information on where you can listen to them.
#1 The Customer Service Revolution Podcast
John DiJulius, a bestselling author, packs secrets of success, lessons from failures, and actionable tips for B2B and B2C businesses in his interviews with revolutionary business leaders. The Customer Service Revolution podcast covers various topics, including customer loyalty, AI in contact centers, and employee engagement, making it perfect for customer support professionals in all stages of their careers.
Available on: Apple Podcasts, Spotify, Google Podcasts, and Audible
Source: The Customer Service Revolution
#2 Amazing Business Radio
Amazing Business Radio is a podcast by Shep Hyken, a popular name in customer service and customer experience. This podcast aims to help customer-centric businesses reach new heights by featuring viral video stars, corporate CEOs, bestselling authors, and thought leaders who share their rich experiences.
Available on: Apple Podcasts, Spotify, Google Podcasts, and SoundCloud
Source: Amazing Business Radio
#3 Navigating the Customer Experience
Navigating the Customer Experience is a podcast that can help you improve your customer support holistically. The host, Yanique Grant interviews business leaders and customer service experts to get their insights on customer psychology, tools and technology, strategies, training and development, and service recovery.
Available on: Apple Podcasts, Spotify, Audible, and Google Podcasts
Source: Navigating in Customer Experience
#4 Experience This!
If you like to laugh while you learn, Experience This! might be what you’re looking for. Hosted by customer retention expert Joey Coleman and social media expert Dan Gingiss, this podcast offers helpful information on strengthening customer relationships while having fun.
Available on: Apple Podcasts, Spotify, Google Podcasts, and Audible
Source: Experience This!
#5 The Modern Customer Podcast
CX expert Blake Morgan’s podcast, The Modern Customer Podcast, dives into creating customer experiences that can help you meet your modern customers’ demands with ease. Learn how you can make your customers’ lives easier through these weekly interviews with customer experience experts who offer practical ways to improve CX in your business.
Available on: Apple Podcasts, Spotify, Google Podcasts, and Audible
Source: The Modern Customer Podcast
#6 The CX Cast
If you love getting down to stats, numbers, and research, you’ll love The CX Cast hosted by Forrester. This podcast presents takeaways from research and recent reports, in-depth analyses on developments in the CX industry, and insights from interviews with CX professionals on overcoming current challenges and providing great customer service.
Available on: Apple Podcasts and Google Podcasts
Source: The CX Cast
#7 The Intuitive Customer | Improve Your Customer Experience To Gain Growth
Colin Shaw, a global CX influencer, and Prof. Ryan Hamilton bring together insights on how you can create great customer experiences with a punch of humor. Each episode covers a different aspect of customer service, right from the big five personality dimensions to customer research and customer experience implementation to using humor in the workplace.
Available on: Apple Podcasts, Spotify, Google Podcasts, and Audible
Source: The Intuitive Customer on Apple Podcasts
#8 Women in Customer Success Podcast
Women in Customer Success Podcast is a women-only podcast where women inspire and learn from one another. Hosted by Marija Skobe-Pilley, this podcast interviews customer success experts and customer service leaders to take you through the ins and outs of customer success and offers tips based on their own experiences.
Available on: Apple Podcasts, Spotify, and Google Podcasts
Source: Women in Customer Success Podcast
#9 Serious Soft Skills
While this podcast wasn’t built specifically for customer service professionals, the Serious soft skills podcast can go a long way in helping you excel at your job. The news, tips, and insights presented by soft skills experts Dr. Tobin Porterfield and Bob Graham can help you engage in better conversations with your customers and colleagues.
Available on: Apple Podcasts, Spotify, and Google Podcasts
Source: Serious soft skills on Apple Podcasts
#10 Real Work Stories
As the name suggests, the Real Word Stories podcast is based on real incidents from professionals who are working or have worked in contact centers. You’d be in for a quick laugh as the host Benjamin White takes you through stories about milkshakes, pet peeves, and job descriptions.
Available on: Spotify and Google Podcasts
Source: Real Work Stories on RedCircle
Which podcast are you most interested in? Do you spot your favorite on the list? Let us know in the comments below, we’d love to hear from you.
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