FORRESTER STUDY

Freshdesk Omni delivered a 225% ROI according to Forrester study

What’s the real business impact of having bots, conversational support, and ticketing–all in one place, powered by AI? Forrester reveals.

fwcssuite-omni-resources-forrester-tei-component-hero-image
WHAT’S INSIDE

Evaluate the ROI of Freshdesk Omni

Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using Freshdesk Omni. Learn how investing in our comprehensive, AI-powered solution helped our customers drive: 

  • $1.3 million in cost savings by shifting to self-service and lower-cost channels

  • $493,000 in cost savings through improved agent efficiency

  • 225% ROI over three years

fwcssuite-omni-resources-forrester-tei-component-switchback1-image

One powerful solution. Multiple business benefits*.

$2.02 millionBenefits to company
30%Reduction in average handling time
4xIncrease in issues resolved via self-service

*These results are based on a composite organization over three years.

TOP-RATED

The experts agree

Recognized by G2 and TrustRadius for delivering modern, AI-powered customer service that drives results.

fd-homepage-accolades-1
fd-homepage-accolades-2
fd-homepage-accolades-3
fd-homepage-accolades-4

Elevate your customer service with a unified solution

Control support costs, boost agent productivity, and achieve higher CSAT with the AI-powered Freshdesk Omni.