Omnichannel AI customer service that brings everything together
Support customers on any channel—email, chat, voice. Resolve with AI, bring human experts when needed, and personalize service with a context-rich inbox.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
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AI-powered service across email, chat, and voice
Handle all channels using AI with humans stepping in when needed
Bring AI to every step of your service journey. Stay ahead with proactive AI insights, resolve up to 80% of queries with AI agents, and get AI assistance for tasks that need a human. When the issue needs more hands, you can collaborate with experts from other departments—without leaving your inbox.
Stay context aware as customers switch channels
Retain context using AI summaries and interaction history, so customers never repeat themselves.Get additional insights from billing, CRM, and analytics apps to access the full customer profile right where you resolve issues.
Open up and scale new channels with ease
Switch on new channels easily and set up channel specific AI agents, SLAs, and automation with unmatched flexibility. Set rules that re-assigns queries, auto-responds, and escalates.Track key metrics like CSAT, first contact resolutions, and conversation trends by channel. Spot bottlenecks, monitor team performance, and turn insights into action.
What our customers are saying
"With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs."
Krishnamoorthy Venkatakrishnan
"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence."
Keira Hayter
"We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app."
Vishal Gupta
