AI Agents that act, not just respond
A complete platform to build, deploy, govern, and improve AI Agents, grounded in your Freshservice data and workflows.Put AI to work across every service workflow
Deploy domain-specific agents that understand requests in context, take action across workflows, and resolve service requests end-to-end without manual intervention.
Why Freddy AI Agent Studio
Deploy AI agents across integrations, channels, knowledge sources, and languages.
*This promotional offer qualifies as free services as outlined in our Supplemental Terms. Offer valid for qualifying customers through September 30, 2026
Native integrations across enterprise systems
Connect AI Agents to the tools where work happens, so they can take real action, not just provide responses.
Omnichannel deployment across portal, Teams, and Slack
Deliver consistent, AI-driven service experiences across every channel your employees use.
Enterprise knowledge foundation
Combine Freshservice data with knowledge from SharePoint, Google Drive, and more for better context and accuracy.
End-to-end agent lifecycle management
Build, test, deploy, monitor, and improve agents from a single unified platform.
Multi-language support at scale
Support global teams with AI agents that work across 40+ languages.
Analytics and performance visibility
Track outcomes, monitor performance, and continuously improve how your AI agents operate. (Coming soon)
Drive rapid ROI with AI agents that execute work
Start with pre-built agents and workflows, grounded in your service data, and deliver faster and more accurate service management from day one.
65%
Ticket deflection with Freddy AI agent77%
Faster resolution across service requests66%
Reduction in agent workloadOne agent studio. Every service function.
Pre-built AI agents that take action and resolve service requests end to end across IT, HR, and business teams.
Resolve IT requests before they become tickets
From access provisioning to password resets and device setup, AI agents handle everyday IT requests end-to-end across systems
Deploy HR support that autonomously handles employee requests
From onboarding to leave requests and payroll queries, AI agents handle everyday HR requests end-to-end across systems
Built to scale with your business
Extend AI Agents across systems and workflows with 21+ integrations and a growing marketplace ecosystem.
Explore marketplace
Related resources
Guides, benchmarks, and analyst research.
AI-powered ITSM guide
Discover how AI is helping IT teams do more than just 'keep the lights on'—it's powering experiences that help drive strategic value.
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.Get started with Freshservice
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Contact sales
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Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.