AI Agents that act, not just respond
A complete platform to build, deploy, govern, and improve AI Agents, grounded in your Freshservice data and workflows.
Put AI to work across every service workflow
AI to execute work, not just answer questions
Deploy domain-specific agents that understand requests in context, take action across workflows, and resolve service requests end-to-end without manual intervention.
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Start fast with pre-built agents and ready-to-use workflows
Launch immediately with ready-to-deploy IT and HR agents and a library of 30+ workflows for common service requests. No code. No setup from scratch. Extend as your needs grow.
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Agents grounded in real service operations
Every agent connects natively to Freshservice data including service catalog, CMDB, and enterprise knowledge. So every action is based on real context, not guesswork.
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Scale AI confidently with governance built into the platform
Role-based access, workflow versioning, full auditability, and feedback-driven improvement give your team the controls to expand AI without losing oversight. (Coming soon)
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Continuously improve performance over time
Turn AI into an operational system. Use analytics, feedback loops, and insights to refine agent behavior, improve accuracy, and scale impact. (Coming soon)
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One agent studio. Every service function.
Resolve IT requests before they become tickets
From access provisioning to password resets and device setup, AI agents handle everyday IT requests end-to-end across systems
Why Freddy AI Agent Studio
Deploy AI agents across integrations, channels, knowledge sources, and languages.
Native integrations across enterprise systems
Connect AI Agents to the tools where work happens, so they can take real action, not just provide responses.
Omnichannel deployment across portal, Teams, and Slack
Deliver consistent, AI-driven service experiences across every channel your employees use.
End-to-end agent lifecycle management
Build, test, deploy, monitor, and improve agents from a single unified platform.
Enterprise knowledge foundation
Combine Freshservice data with knowledge from SharePoint, Google Drive, and more for better context and accuracy.
Analytics and performance visibility
Track outcomes, monitor performance, and continuously improve how your AI agents operate. (Coming soon)
Multi-language support at scale
Support global teams with AI agents that work across 40+ languages.