Looking for a BMC Helix alternative?
See why thousands of organizations choose Freshservice to modernize service management, boost productivity and achieve quick returns with a single platform for IT
Why companies choose Freshservice over BMC Helix
Everything your IT team needs in one place, sans the configuration complexity
That the product doesn’t suffice OOTB, and that CUSTOMIZATION requiring FT developers is necessary, is an implicit assumption when you purchase BMC's service desk.
Very fast, you end up with a platform that takes :
Too long to implement
Too long to derive ROI from
Too long to upgrade and get defects fixed
Too long to implement changes
With Freshservice, you get a right-sized, scalable solution with all the necessary capabilities available out-of-the-box to provide a unified and seamless experience
Lower Total Cost of Ownership
Save at least 50% on your service desk cost
Transparent Pricing
No developer effort required to implement or upgrade
Predictable TCO
Find out the potential value that your organization can realize with Freshservice here
Rapid time to value and ease of implementation
Core ITSM capabilities available out-of-the-box
Codeless configuration over customization
Easy integrations
Expert onboarding and customer support
Go live 2x sooner and get your money back 3.3x faster !
Active Investment in Product Development
Ranks among Top 5 vendors on the ‘Ability To Execute’ axis in 2020 Gartner Magic Quadrant for ITSM tools
Laser focused on product innovation to bring you new capabilities
Predictable release cycle
Easy to upgrade without requiring additional developer resources
Transparent, partner-like engagement model
Getting started on Freshservice is a breeze with our proactive support. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.
We will be there every step of the way as a trusted partner.
Recommended by leading industry experts
Here’s what customers who chose Freshservice over BMC service desk had to say
The management is very excited about Freshservice. IT now works better and delivers excellent results more efficiently.
Freshservice has been a game-changer for us in terms of providing elevated customer support in a new digital presence. Further, since its launch, we have been approached by many other departments on campus wanting to hop on board.
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.
Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.
Still not sure?
Take a look inside to see the benefits of a right-sized, scalable IT platform