Extend Service Management beyond IT with Workspaces
Empower IT and business teams to co-exist on a single service management platform without compromising on security and autonomy
IT admins can now create multiple workspaces for internal teams within a single freshservice account, enabling business teams like HR, Finance, and Facilities to securely manage their data and settings to offer employee services seamlessly
Decentralize the admin section by setting up configurations like SLAs, workflows and email notifications within each department’s workspace. Delegate workspace admins to seamlessly manage their respective team’s service delivery while IT manages the global administration of the service desk.
Get a headstart with a wide range of departmental workspace templates, save time and effort in setting up the workspace and go live faster.
Ensure effective segregation of department-specific data at a workspace level, gain granular-level visibility over workspace access, and restrict non-workspace members, including account admins, from accessing workspaces with sensitive information.
Simplify access to employee services with a unified support portal to raise issues or request services across IT, HR, Facilities and other departments. Make cross-departmental collaboration seamless with a single service management solution and resolve employee requests faster.
Freshworks named a Strong Performer in the Forrester Wave Enterprise Service Management in Q4 2021
Try freshservice for free, ask for a personalized demo, or chat with us. Your journey to be future-ready is a click away.
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