Automate your IT support with Freshservice

Deliver an intuitive & intelligent IT support for your end users.

14-day free trial. No card required.

Join leading teams delivering rapid impact with people-first AI

Features
Why Freshservice
Compare
Customers

Make IT support easy for your employees

Self-service portalAutomate your service deskService CatalogMulti-channel support

Self-service portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal.

Power up your IT support with Freshservice

Orchestrate workflows

Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Chat with fellow agents

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.

Create A Free Account Request Demo

Recommended by leading industry experts

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Eﬀective onboarding with real-time training.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
Overall Rating	4.4	4.2	4.7	4.4	4.6	4.5
Product Capabilities	4.6	4.3	4.6	4.4	4.6	4.5
Service & Support	4.5	4.4	4.6	4.4	4.5	4.2
Ease of Deployment	4.3	4	4.7	4.3	4.6	4.5
Willingness to recommend	84%	69%	89%	80%	88%	83%
Evaluation & Contracting	4.4	4.2	4.7	4.5	4.5	4.4

You're in safe hands

The Freshservice impact on our customers

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

Sign up for Freshservice today

Start your 14-day free trial. No credit card required. No strings attached.