Automate your IT support with Freshservice

Deliver an intuitive & intelligent IT support for your end users.

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Trusted by 72,000+ businesses worldwide

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Make IT support easy for your employees

Self-service portalAutomate your service deskService CatalogMulti-channel support

Self-service portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal.

Power up your IT support with Freshservice

Orchestrate workflows

Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Chat with fellow agents

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.

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Recommended by leading industry experts

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Eﬀective onboarding with real-time training.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
Overall Rating	4.4	4.2	4.7	4.4	4.6	4.5
Product Capabilities	4.6	4.3	4.6	4.4	4.6	4.5
Service & Support	4.5	4.4	4.6	4.4	4.5	4.2
Ease of Deployment	4.3	4	4.7	4.3	4.6	4.5
Willingness to recommend	84%	69%	89%	80%	88%	83%
Evaluation & Contracting	4.4	4.2	4.7	4.5	4.5	4.4

You're in safe hands

The Freshservice impact on our customers

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art

Robert ParkerDescartes System Group Inc.

One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents

Jamie McClennonZoopla Property Group

With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.

Jeff GaltChatham Financial

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