Turn IT from firefighting to faster, proactive service delivery
Bring IT service, assets, and operations on a unified platform powered by AI. Automate L1 support, spot service trends, and run IT with greater visibility and control.
Make AI your first line of support
Use AI across the service lifecycle, deflecting repeat demand, improving intake, guiding agents through resolution, capturing knowledge from every fix, and helping teams act earlier on emerging risks.
Capture requests where employees already seek help—Slack, MS Teams, or your portal, and let AI agents resolve them. AI makes answers easier to find and guides users to the right action, so routine requests are resolved before they reach your team.
Use AI-powered workflows and low-code automation to streamline onboarding, approvals, ticket routing, and change processes, freeing your team from repetitive work and helping teams resolve issues faster.
Roll out AI with clear controls, human oversight, and admin visibility. Track adoption and outcomes like deflection, response time, and resolution time with built-in dashboards, then adjust access when needed, so teams can govern AI more safely and keep it audit-ready.
Make AI operational across your service desk
Resolve routine issues without raising a ticket
Freddy AI helps employees get faster answers inside Slack and MS Teams. Reduce wait times, support more languages, and improve self-service for routine IT needs.
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View all customer stories
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Arul Arogyanathan
Freshservice is a real success story for us. It helps us delight users with a single, unified experience. The integration of different tools has streamlined our workflow and increased productivity.
Linda Petit
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Markus Gaulke
Resources
AI + ITSM: Making IT work smarter, not harder
AI + ITSM: Making IT work smarter, not harder
Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.
Gartner® Insights on Modern ITSM
Gartner® Insights on Modern ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.
Freshservice Benchmark Report 2025
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
IT priorities that define 2026
IT priorities that define 2026
Five priorities to scale employee productivity, autonomy, and resilience in an AI-first world.