AI That Assists & AI That Acts: Reimagining Service Management Through Human-AI Synergy
Join us for a series of sessions on how AI is redefining service management. Explore how Copilots can augment teams with contextual insights and recommendations, while AI Agents take automation further by reasoning, orchestrating workflows, and taking action.
Session 1—Preparing for the Agentic Era: Wednesday, October 28, 2026
Session 2—Unlocking Copilot: Wednesday, November 18, 2026
What You’ll Explore
As part of this webinar series, we’ll explore two key areas:
Session 1–Preparing for the Agentic Era
Session 2–Unlocking Copilot
Why Attend?
For years, IT has been the enterprise shock absorber. Every ticket, every outage, every cyberthreat, every step change and sea change has landed on the team. The expectations haven’t changed, but the mandate has. IT now plays a more strategic role in driving the business.
Accelerated Time-to-Value
Elevated Agent Productivity
Lower Operating Expenses
Adoption Advisors
Clinton J (America)
Product Adoption Specialist
Swetha Venugopal (America)
Product Adoption Specialist
Aishwarya Surendran (International)
Product Adoption Specialist
Sree Preethi (International)
Product Adoption Specialist
Frequently Asked Questions
Will I receive access to the recordings if I cannot attend live?
Yes, all registrants will receive full on-demand recordings and slide decks for both the Copilot and AI Agent Studio sessions.
Do I need prior coding skills to build in AI Agent Studio?
No coding experience is required. The masterclass covers practical strategies, configuration frameworks, and low-code/no-code workflows suitable for service leaders and operational admins.
Can I attend only one session?
No, but we strongly recommend attending all the sessions to get full end-to-end framework from empowering human agents with Copilot to scaling autonomous workflows in AI Agent Studio.
Pre-requisites
No prior AI expertise required
The session is designed for both beginners and teams already exploring AI.
Service management basics
Basic familiarity with service management is helpful but not mandatory.
Bring a real challenge
Come with a service challenge or workflow in mind where you’re exploring AI or automation, so you can apply what you learn.