Your Next Productivity Boost Is Just a Copilot Away!
Work Smarter. Resolve Faster. Deliver Better
What if your agents could spend less time on repetitive tasks and more time solving problems? Join us for a practical walkthrough of Freddy Copilot in Freshservice to see how AI-powered ticket summaries, response suggestions, and resolution assistance can help agents work smarter, resolve tickets faster, and deliver better service. Discover the features, experience the value, and explore how AI can make everyday support easier!
Discover how Freddy Copilot helps agents simplify everyday tasks, accelerate ticket resolution, and deliver better service through a practical, feature-led walkthrough.
Date & Time: November 18, 2026 International: 1:30 PM IST / 9:00 AM BST / 10:00 AM CEST / 4:00 PM SGT Americas: 12:00 PM EDT / 9:00 AM PDT
Your response has been successfully recorded.
You will hear back from us shortly.
Why Attend?
For years, IT has been the enterprise shock absorber. Every ticket, every outage, every cyberthreat, every step change and sea change has landed on the team. The expectations haven’t changed, but the mandate has. IT now plays a more strategic role in driving the business.
For Agents
For Admins
See It, Don't Just Hear About It
Turn AI into Real Value
Adoption Advisors
Clinton J (America)
Product Adoption Specialist
Swetha Venugopal (America)
Product Adoption Specialist
Aishwarya Surendran (International)
Product Adoption Specialist
Sree Preethi (International)
Product Adoption Specialist
Frequently Asked Questions
Will I receive access to the recordings if I cannot attend live?
Yes, all registrants will receive full on-demand recordings and slide decks for both the Copilot and AI Agent Studio sessions.
Do I need prior coding skills to build in AI Agent Studio?
No coding experience is required. The masterclass covers practical strategies, configuration frameworks, and low-code/no-code workflows suitable for service leaders and operational admins.
Can I attend only one session?
No, but we strongly recommend attending all the sessions to get full end-to-end framework from empowering human agents with Copilot to scaling autonomous workflows in AI Agent Studio.
Who should attend?
Freshservice administrators, IT service desk managers, support agents, and anyone looking to make service management smarter with AI.
A Note for Admins
Have agents who handle tickets every day? Nominate them to attend! Give your team the opportunity to explore Freddy Copilot firsthand, discover productivity-enhancing features, and identify ways to simplify their daily workflows.
Prerequisites
No prior AI expertise is required. Just bring your curiosity and a desire to discover smarter ways of working.