From Setup to Scaled Usage: Rolling Out Freddy AI Copilot
Whether you’re just getting started with Freddy AI Copilot or looking to expand adoption across your agents, this session will help you move forward with clarity. Learn how to allocate licenses effectively, introduce AI-assisted ticket workflows, and enable features that support faster, more consistent resolutions.
Date: Tuesday, May 5, 2026
Time Slot Options:
Slot 1: 3:00 p.m. CEST / 7:30 p.m. IST
Slot 2: 9:00 a.m. PDT / 12:00 p.m. EDT / 9:30 p.m. IST
Build a Service Desk That Runs Smarter with Freddy AI Copilot
Join Freshworks product experts for a practical walkthrough of how to roll out Freddy AI Copilot and get your agents using it consistently from day one.
What you'll walk away with:
A clear approach to assigning licenses to the agents most likely to benefit first
Hands-on guidance on enabling features like the Resolution Notes Generator for consistent ticket closures
A framework for measuring AI adoption and its impact on resolution times and agent productivity
Answers to your specific rollout questions — live Q&A included
This session is designed for IT admins and service desk managers responsible for AI rollout and agent adoption.
