LIVE WEBINAR

Freshservice Meets MCP

An Exclusive Session for Premium Support What if your agents never had to open Freshservice to work in Freshservice? Your service desk, inside the AI tool your team already uses. MCP connects Freshservice directly to your AI tools so agents can pull up tickets, look up assets, raise catalogue requests and draft knowledge articles without ever leaving the chat. No code. Stop switching tabs. Same permissions your agents already have.

Date & Time Options:

Slot 1: Tuesday, September 8, 2026 11:30 a.m. IST | 2:00 p.m. SGT | 4:00 p.m. AEST

Slot 2: Wednesday, September 9, 2026 8:30 a.m. PDT | 11:30 a.m. EDT | 3:30 p.m. GMT

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Why Attend?

This exclusive webinar, hosted by an Enterprise Technical Account Manager, will cover:

  • Introduction: Why MCP?

  • Overview of MCP Capabilities and Supported AI Clients

  • Connecting Your AI Client: Claude, Gemini, Copilot Studio and IDEs

  • Authentication and Admin Controls: OAuth, Tool Scoping and Permissions

  • Freshservice Tools Available Through MCP: Tickets, Assets, Requesters, Service Catalog, and Knowledge Base

  • Use Cases and Live Demo: Ticket Triage, Employee Onboarding and Knowledge Base

  • Understanding MCP Actions and Plan Allowances

  • Q&A Session

Freshservice meets MCP

Presented By

Robert Romario Praveen V

Robert Romario Praveen V

Enterprise Technical Account Manager, Premium Support,
Freshworks

Frequently Asked Questions

Do I need to register for the webinar?

Yes, you’ll need to register to gain access to the webinar. Please fill in the registration form with your basic details to get started.

How will my information be used?

The information you provide upon registration will only be used to establish you as a participant and to send you the webinar invite. It will not be used for any other purposes.

Can I login from any device or browser?

Yes, our tool is compatible with any computer or mobile device and any browser. But make sure to login only with your registered business email.

Is the event free to attend?

Yes, this event is free to attend. We encourage you to register.

Will I receive the recording of the webinar?

All participants shall receive the webinar recording after the session.

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Exclusive for Premium Support customers - don’t miss out!