Freshworks named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms

  • Understand the ITSM landscape
  • Evaluate recognized vendors
  • Read the full assessment
Gartner Magic Quadrant 2026 Image

Get your complimentary copy

Trusted by 74,000+ businesses worldwide

What you can find in the report

Why Freshworks has been named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
How Gartner evaluates ITSM vendors based on Ability to Execute and Completeness of Vision
The trends shaping the ITSM market and what they mean for your organization
How recognized ITSM providers are positioned. This may help you build a confident shortlist for your next ITSM investment.

What agile enterprises get with Freshworks

Unified ServiceOps Platform

Services, assets, incidents, and knowledge connected on a single platform with a common data and context model, eliminating silos and providing the rich context legacy systems lack.

Trusted, Domain-Specific AI

Deploys intelligent agents across critical workflows, including IT and HR requests, incident triage, and multichannel self-service to automate routine resolutions while maintaining policy guardrails.

Rapid Impact

Short implementation cycles that deliver value fast: 80% of customers go live in under 90 days, with 168% ROI and a six-month payback.(Futurum Business Value Report)

Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Jen Lichucki, 27 July, 2026.

Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.