Freshchat over Drift

Engage visitors, qualify leads, retain customers

Bot fatigue? Siloed self-service? And a Messenger that only focuses on a part of your customer journey? Here is the alternative to Drift chat you have been looking for.

Here is the Drift chat alternative you have been looking for.

With Freshchat, bring the experience of consumer messaging apps inside your website and product. Use the messenger to target visitors who are dropping off, generate and qualify leads with bots, know when a lead is online and convert from right inside the CRM, and retain users to become happy, engaged customers.

TARGET VISITORS

Engage before they exit. Target visitors who are dropping off.

Identity visitors who perform specific actions on the site with the powerful combination of events + attributes + user properties. Engage at the right moment with triggered messages. Measure outcomes with campaign statistics.

Qualify leads

Use bots to validate, qualify, and auto-upload leads into the CRM

With Freshchat, allow bots to do what they are best at - automate lead capture, qualify responses with follow up questions, and auto-upload the leads into the CRM. Allow your team members to take the lead from there and minimize bot fatigue, which has been linked to low customer satisfaction levels.

DELIGHT USERS

Don’t just stop with selling.
Onboard and Retain Users.

Don’t just stop with selling.
Onboard and Retain Users.

Reduce churn, increase adoption

Onboard users, retain existing customers, and re-engage with lapsing ones with In-app campaigns.

Support without any silos

With grid-based views and a powerful search bar, deflect the number of support tickets and bot conversations.

Route messages intelligently

Auto-route messages based on conditions like your team member’s skill levels and existing chat load.

Get all the context to support smarter

Make data-backed conversations by pulling information from external apps using SmartPlugs.

THERE IS MORE TO THE STORY

Break the bounds created by Drift chat.
Omni-channel messenger, real-time insights, and more…

Facebook Messenger Integration

Bring messages you’re receiving on messenger inside one team inbox to manage responses effectively.

Email and push notifications

Say goodbye to the concept of missed chats. Notify and alert visitors and users on both desktop and mobile via push notifications and send the summary of unread messages via email notifications.

In-app chat

Are you a mobile app taking your users to a siloed web portal for support? With In-app chat inside apps, your users can engage with you from inside your app.

Message channels

With channels like pricing, delivery, or demo request, help visitors start focussed conversations without repeating the context everytime they come back to your site.

Measure in real-time

Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.

PAY FAIR

Celebrate growing leads and users without getting charged for them.

Get 10 team members on board on the free plan and unlimited contacts free forever on every plan. Say hello to a customer messaging software that doesn’t overcharge you.

Limited lead and user dataUnlimited lead and user data on any plan
$100 per month for 1000 contacts$0 for unlimited contacts

No deal breakers; Let’s get you on board

What all apps does Freshchat integrate with?

Freshchat currently integrates with Slack, Facebook Messenger, ClearBit Reveal and also has plugins built for Wordpress and Shopify. Freshchat also seamlessly integrates with both Freshdesk and Freshsales by allowing their support and sales teams to carry the messenger with them inside these apps.

Are there any offers for startups?

Yes, we do offer a custom quote for early stage companies. Write to us at support@freshchat.com with your messaging needs for us to get back to you with a quote.

What’s the price for one agent seat?

No more seats. Trialblaze with active team member pricing. Freshchat charges you for active team members only (We will credit your account for members who left midway or are vacationing) and does not charge you for the number of leads and users or people your account is tracking. With unlimited contacts, get unlimited data of your leads and users and grow without any additional costs. Don’t worry about deleting existing data to accommodate new ones or paying more.

Does Freshchat have a mobile SDK for users and a mobile app for team members?

Yes. Freshchat’s mobile SDK comes with powerful features like in-app chat support, native FAQs, push notifications, multilingual support, team member profile, real-time insights, and more. Freshchat also gives team members the liberty to engage, sell, and support from wherever they are with Android and iOS apps.

What are some of the ways Freshchat can help automate tasks?

Freshchat automates tasks and brings team members closer to their goals in multiple ways. Some of the features that help get more done in lesser time includes Canned responses, Powerful search, Bulk actions, Bulk edits, Private notes, Desktop notifications, Business hours, and IntelliAssign.

How does Freshchat help with missed chats?

With Priority Inbox, team members can get on top of the most urgent conversations by getting a ranked view of messages based on response time due, and thus responding to every vital conversation. Push notifications and summary of unread chats sent to users and leads via email helps keep missed chats at bay.