Unlock the power of seamless efficiency with our Freshdesk app Attachment Viewer PLUS.
Paid
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviews How to install?
This app has more functions than our app "Attachment Viewer"
- Retrieve attachments from conversations.
- Download all attachments on a ticket.
- Download individual attachments.
- Search for attachments on a ticket.
Say goodbye to the hassle of downloading attachments – "Attachments Viewer" brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity.
Key Features:
Instant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal.
Effortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information.
Time-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively.
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This app has been developed by Synerity (https://www.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.
At Synerity, we are able to help you with your own custom solutions, integrations and apps.
Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.
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1. Install the app from the Freshworks marketplace and navigate to the Configuration > Settings tab.
2. To use the Attachment Viewer PLUS app, enter the Freshdesk sub-domain and API key. For more information on how to fetch the API key, see
https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 2.0
Released on Apr 22, 2024
Bug fix for displaying CSV files and PDF files.
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