Maximize control over ticket attachments: Download, filter, sort, and preview swiftly
Paid
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviews
Key features:
1. Sidebar attachment search: Easily locate attachments within the sidebar.
2. Filter and sort options: Filter search results by type or sort them by name or date.
3. Preview without downloading: View attachments directly within Freshdesk / Freshservice without downloading.
4. Download flexibility: Download single attachments or all at once for convenience.
5. Format support: Supports all regular formats such as xlsx, pdf, docx, etc.
6. Conversation thread attachment: Attach files directly within conversation threads for efficient communication.
7. Selective format display: Choose specific file formats to be displayed within the widget for easier access and organization.
8. File type (pdf, jpeg, png, jpg, etc.): Filter attachments by file type for quicker identification and retrieval.
For Freshdesk :
1. Restrict agents from deleting the attachments of the ticket
2. Display tags for tickets when a ticket/conversation is created with attachments
For Freshservice :
1. Display tags for tickets when a ticket/conversation is created with attachments
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Version History
This is the first version. Release notes not yet available.
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