Freshworks Marketplace

Automatically merges tickets with the same subject created by a user within a certain time interval.

Free

3.8 (28)

1k installs

Verified by Freshworks

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This app brings a much needed functionality where if the same end user raises two or more tickets with the same subject in a short time span, the tickets created after the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will be automatically marked as 'Closed'.) Note: The primary connector is the email ID.

3.8

1k installs

Sharon Roseline H

about 2 months ago

test

Pete Hunt

about 2 months ago

Creating duplicate tickets itself, then closing real tickets.

Matthew Davies

3 months ago

This is a very basic app which is prone to committing changes to tickets that you would not expect. This can result in all of the issues that previous reviewers have noted. We turned this App off as it was doing more harm than good when turned on. Freshworks need to retire this app and implement Ticket Merging options in to Workflow Automator/Supervisor Rules etc.

Cassidy Czerpak

3 months ago

There is no option to turn this on and off for certain workspaces, which is needed

1. Navigate to the Admin tab in Freshservice. 2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get more Apps”. 3. In the Auto Ticket Merger app, enter the API key for the app to be authenticated and the time duration within which you want the tickets to be merged. 4. Click Install.

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