Kanban Board
Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket.
This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features:
• Displays tickets in a unified view
• One board per group with a column for each ticket status
• Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to
• Drag-and-drop a ticket onto a column to change its status
• Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items
• Changing the Ticket Properties as configured is way easier now
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App Info
Published by freshworks
about over 1 year ago
Version: 3.0 Version History
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Version History
Version 3.0
Released on Nov 03, 2022
Version 2.0
Released on Jun 04, 2021