This Chat Apps connector allows you to engage with your customers across all chat channels in one place. We provide a unified app which can be used for WhatsApp, FB Messenger, Viber, Wechat, Zalo, Line, KakaoTalk and SMS. With this integration, agents can easily receive messages and reply to them from Freshdesk. Incoming messages are converted in Freshdesk tickets and you don't need to change your habits to support more channels.