1. View caller details at a glance With Aircall’s Insight Cards, caller details appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. Link directly to the caller’s Contact page. There's no need to spend time searching for the right record. 2. Automate call logs Reps save time on every call by getting rid of manual data entry. Calls are automatically logged as a Call Ticket in Freshdesk along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording. 3. Set ticket status For each call outcome (e.g. inbound answered, missed call, voicemail, etc.), admins can select the status of the ticket created in Freshdesk: open, pending, resolved, or closed. 4. Mobile ready Is your team always on the go? With Aircall you can make and receive calls via our mobile app and have every interaction logged in Freshdesk. To see Aircall and Freshdesk in action, visit https://aircall.io/en/request-a-demo/ or sign up to try our 7-day free trial!