1.0 (July 2023)
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Akita
Akita is a Customer Success Management platform that helps businesses retain their existing customers and grow revenue from their existing accounts.
Published by Akita(about almost 2 years ago)
Supported for
Akita is a Customer Success Management platform that helps you retain your customers and grow revenue from existing accounts.
Akita connects to over 60 of the leading Software-as-a-Service companies providing Customer Success Managers with a 360-degree view of the customer. In addition, Akita provides:
* Intelligent customer alerts,
* Customizable account scoring,
* Web application usage gracking,
* "Voice of the Customer" monitoring, and
* Powerful customer segmentation.
Akita is available on the web, iOS, and Android. A Chrome browser extension brings customer data into commonly used apps.
App Details
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Developer Resources
Marketplace Resources
To connect your Freshdesk account, Akita requires your API Key and your unique Freshdesk URL.
Your unique Freshdesk URL should be in the format:
http://YOURDOMAIN.freshdesk.com
To locate your API Key:
* Browse to your unique FreshDesk URL.
* Sign in to your FreshDesk account using your email address and password.
* Click on your profile picture on the top right corner of your portal.
* Go to Profile settings Page.
* Your API key will be available below the change password section to your right.
To complete the integration, visit your "Account / Services" page in the Akita application. Click "Connect Service" and follow the instructions to complete the integration. You will be prompted to provide the information above.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Proceed
Version History