Empower your IT team with hands-on remote desktop capabilities to connect with users and devices worldwide directly from tickets — speeding up case resolution with a user-friendly, robust set of support features. Key Features: • Instant Remote Control – Establish fast, reliable remote connections to users and devices. • Seamless Integration – Create, schedule and join sessions directly from the service desk console. • Effortless Collaboration – Work alongside your requester using remote control, clipboard, file transfer, text chat, virtual whiteboard and many more. • Secure & Reliable – Safeguard every session and data exchange with end-to-end encryption. • Comprehensive Session Management – Record sessions and access session history for compliance and reporting. Use Cases: • User assistance – Allow service experts to control devices remotely, freeing users from following complicated instructions. • Endpoint Management – Quickly address issues related to installation of software updates, patches, and new applications remotely. • Application & System Configuration – Set up, maintain and troubleshoot programs, application configurations, and user access settings in real time, while ensuring the security of your environment and data. Ideal for Technical Support Teams, IT Administrators, and MSPs seeking to enhance their support capabilities with fast, secure remote access. Contact the AnyDesk Sales team for a personalized offer at sales@anydesk.com.