Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Assignment Rules

verified badge symbolVerified by Freshworks
Auto-reassign conversations if the agent is unavailable.
Published by Freshworks(about over 1 year ago)
Free
download
27
Version History
Version 1.0
Supported for
freshworks iconFreshsales Suitefreshworks iconFreshdesk Omnifreshworks iconFreshchat
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This integration enables the system to automatically reassign a conversation to another available agent, ensuring that customers receive prompt and personalized support. With this integration, you can offer faster response times and reduce any delays or disconnections your customers face while waiting for an available agent to be assigned.

App Details

Categories
Productivity, Utility & WorkflowsTicketing & Automation

Developer Resources

Developer SupportWebsitePrivacy PolicyTerms of use

Marketplace Resources

FAQsMarketplace User Terms
empty_review_icon
No reviews available for this app.

App Details

Categories
Productivity, Utility & WorkflowsTicketing & Automation

Developer Resources

Developer SupportWebsitePrivacy PolicyTerms of use

Marketplace Resources

FAQsMarketplace User Terms
1. Navigate to Admin settings > Marketplace apps > search and install the Agent Assignment App app. 2. You will be asked to enter your Freshchat domain (youraccount.freshchat.com) and your API Key.

App Details

Categories
Productivity, Utility & WorkflowsTicketing & Automation

Developer Resources

Developer SupportWebsitePrivacy PolicyTerms of use

Marketplace Resources

FAQsMarketplace User Terms
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Productivity, Utility & WorkflowsTicketing & Automation

Developer Resources

Developer SupportWebsitePrivacy PolicyTerms of use

Marketplace Resources

FAQsMarketplace User Terms
close modal
close modal
Version HistoryVersion History
1.0 (October 2023)
No release notes found
Go to Developer Portal