1. To install the app, go to your Freshdesk dashboard and click on the gear icon on the left. 2. Scroll down to Help-desk Productivity and click on Apps. 3. Click on Get More Apps and search for Automation Rules for SMS. 4. Click on Buy Now button to buy the app and install it. 5. Enter the following integration settings to validate your Twilio account: - Twilio phone number - Twilio SID - Twilio Auth Token (Refer to your Knowledgebase to find out where to get these credentials) Click on Validate Twilio account. It will show you a success message if the account is validated successfully. 6. Enter the following integration settings to validate your Freshdesk account: - Freshdesk domain - Freshdesk API key (Refer to your Knowledgebase to find out where to get these credentials) Click on Validate Freshdesk account. It will show a success message if the account is validated successfully. Once your accounts are validated, you can configure settings for your Automation Rules for SMS app. 7. On the next screen, you can add your own custom rules. Click on Add New Rule button to get started. Click on the drop-down menus to select appropriate options for creating your own custom automation rules. Enter the message you want to send when that rule is met. 8. To delete a rule, click on the cancel icon on the top-right. To disable a rule without deleting, turn off the toggle.