1.0 (July 2023)
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Bag-a-Chat
Provide Customer Service on Instant Messengers using this Bag-a-Chat integration for Freshdesk
Published by support(about almost 2 years ago)
Supported for
Bag-a-chat is an innovative solution to connect instant messengers to Freshdesk. With this integration, you will be able to sync conversations with your customers on Instant Messengers back to your Freshdesk Tickets
* Multi-Agent Customer Service real-time
* Integrate Messengers With Your Helpdesk
* Track Customer History, View Analytics
* Handle Support from Multiple Devices simultaneously
* Management Can Monitor Customer Service
Complete Helpdesk - Messenger Connectivity
* Popular Helpdesk System with Easy to Use Dashboard
* Advanced Helpdesk Reports & Customized views
* Export Customer Database on Demand
* Multi-Agent Customized Support Workflows
* Off-the-shelf Connectivity, if existing FreshdeskUser
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Developer Resources
Marketplace Resources
https://www.youtube.com/watch?v=rsa9pejRKQA
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
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Developer Resources
Marketplace Resources
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