The Bulk Ticket Manager Pro app is a multitool solution that provides the following features: - Create new tickets by uploading a CSV/XSL(X) file and mapping the ticket values columns to your Freshdesk account ticket fields. - Update tickets by one of the following methods: a) Upload a CSV/XLS(X) file containing a column of ticket IDs and ticket fields values to update (optional). Additional ticket fields values can be configured in the interface, too. b) Specify a range of ticket IDs in the interface and configure ticket fields to update. c) Create search rules in the user interface, specify which found tickets need to be updated and specify which fields need to be updated. Warning: this action cannot be undone. - Delete tickets by one of the following methods: a) Upload a CSV/XLS(X) file containing a list of ticket IDs. b) Specify a range of ticket IDs in the interface. c) Create search rules and specify which found tickets need to be deleted. Limits: - The supported file size limit is 25000 rows (tickets ids). - The access to the app can be limited by specifying allowed groups, roles or agent emails. - Only 1 active app session (tab) is allowed. - It is required to keep the web browser tab open the whole time during the bulk action.