The BulkSMS App for Freshdesk is a purpose-built and deeply-integrated app that makes it quick and easy to send SMS text messages to your contacts. It includes message templates, reply messages, delivery reports, custom sender IDs, and more. Key Features: - Conversation-style chat with ticket requestor - Full SMS history includes reply messages and delivery reports - Custom templates with standard and custom token fields - SMSes sent and received added to the relevant ticket correspondence - Auto-Ticket creation if a message is received for a contact with no active ticket