1.0 (July 2023)
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Centilytics CMP for Freshdesk
Immediately solve cloud issues by raising and managing tickets directly from the Centilytics console
Published by support(about almost 2 years ago)
Supported for
Centilytics is an intelligent cloud management platform which helps organizations on public cloud to manage, secure and optimize their infrastructure. Centilytics supports third-party apps to enhance user experience of the platform and deliver a 360 degree suite.
Bring your ticketing abilities to the console and stop switching to different platforms while assigning tickets to your team.
By integrating the widely used ITSM tool i.e Freshdesk with Centilytics, you can:
1. Sync all your tickets and view each of them from the dashboard.
2. Raise and handle the tickets directly from Centilytics' console.
3. Assign the ticketing forms as per individual customer.
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Step - 1: Go to https://iris.centilytics.com/
Step - 2: Enter your email and password that you have configured with Centilytics. (Sign up for Centilytics if you haven't already!)
Step - 3: Go to the left menu and click on the settings icon and select "Integrations"
Step - 4: Select the freshdesk option to integrate it with the platform
Step - 5: Enter the required details:
Email*: example@domain.com
API Key*: Your API Key
Page Name*: companyname_freshdesk
Domain Name*: Your Domain Name
Once you are done with details, click on Integrate.
Step - 6: Click on the support icon (below settings icon).
Step - 7: Select the support page which will open the dashboard corresponding to that.
Step - 8: Start raising tickets, monitor status, and handle each of them right from the console/app.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
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Log in to install this app
Enter your Freshwork's product URL to proceed
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