Cleverly is an easy-to-use platform designed to make your customer service operations more efficient. We offer real-time triage, agent assistance, automated workflows and replies, knowledge management, and customer self-service — all seamlessly integrated with your Freshdesk account with just the click of a button. Our AI models learn from your data and from every customer interaction continuously, to keep improving over time and scale with your business. Cleverly's one-click integration is easy to set up and requires no AI knowledge or training from your side. Integrating with Cleverly will allow you to: - Categorize and prioritize customer requests; - Suggest always up-to-date procedures and replies to your agents; - Automatically handle simple and repetitive requests. As a result, you will be able to remove manual and repetitive work from your agents' tasks, reduce reply times and provide 24/7 support to customers, improving CSAT and optimizing operations altogether. Cleverly also provides actionable metrics and insights for you to keep track of your Cleverly usage and make the best of it.