Are you tired of constantly switching between tabs to manage tasks related to support tickets? The Freshdesk – ClickUp Integration is here to bridge the gap between your support and product teams, making it easier for agents to streamline their workflow and improve collaboration. Key Features of this app include: - Seamless task creation: Create ClickUp tasks directly from Freshdesk tickets with all the ticket details pre-filled, saving you time and effort. - Context sharing: Link existing ClickUp tasks to tickets to ensure seamless context sharing between support and product teams. - Real-time updates: View, update, and unlink tasks from the Freshdesk ticket sidebar, keeping everything in sync and up to date. - Bidirectional comment sync: Sync comments between Freshdesk (private notes) and ClickUp tasks, ensuring that no updates are missed. - Task status tracking: Keep track of task statuses from within Freshdesk, providing agents with real-time updates on task progress. - Attachment transfer: Easily transfer attachments between Freshdesk and ClickUp without any hassle. - Customizable settings: Configure everything via a built-in Admin Panel, including API token setup, default workspace/list, status mapping, and custom field mappings. Advantages of using this app are: - Improved collaboration: By streamlining the process of managing tasks related to support tickets, this integration allows for better collaboration between support and product/engineering teams. - Automated synchronization: Keep tickets and tasks in sync automatically, reducing the risk of missed updates and ensuring that everyone is on the same page. - Real-time updates: With real-time comment and status sync, you can say goodbye to missed updates and keep track of task progress effortlessly. Say goodbye to the hassle of managing support tickets and tasks separately. Install the Freshdesk – ClickUp Integration today and take your workflow to the next level!