Create new tasks or link them directly from Freshdesk tickets to existing tasks in ClickUp. Select a workspace and choose between Spaces, Folders, Lists, and Assignees to create tasks directly. Synchronize the logged time from Freshdesk with the linked task in ClickUp. Update Freshdesk tickets by sending comments from linked tasks in ClickUp as private/public notes to Freshdesk or by sending Freshdesk ticket notes to the linked task. You can add or link multiple tasks per ticket. Tasks in ClickUp include: - Task Name: Ticket ID and ticket subject - Task Description: Ticket description, ticket URL, agent comment - Ticket Tags Features in Freshdesk: - View task (if the Freshdesk agent has access to ClickUp) - Create a task, link an existing task, unlink a task, delete a task - Upload original ticket attachments to the ClickUp task - Various settings on how notes are transferred from Freshdesk to ClickUp - Transfer time logs from Freshdesk to ClickUp - Specific agent @mentions (only available if the Freshdesk agent is registered in ClickUp as a user or guest with the same email address as in Freshdesk) - Automatically create tasks for each ticket (predefined direction) - Preset for automatic ClickUp task creation Features in ClickUp: - Various settings on how notes are transferred from ClickUp to Freshdesk - Specific agent @mentions (only available if the Freshdesk agent is registered in ClickUp as a user or guest with the same email address as in Freshdesk) If adjustments are needed, please contact us at support@digitize.at – We are happy to customize the app to your requirements (paid service).