App overview: Are you looking to revolutionize your ticket management within Freshdesk? Look no further! Introducing 'Clone Ticket with notes and attachments' - the must-have app that streamlines ticket duplication and elevates your support team's performance having below features:- Seamless Integration: Once installed, Clone Ticket Manager seamlessly integrates into the ticket sidebar, empowering both Admins and Agents to effortlessly clone tickets and improve their support workflow. Enhanced Ticket Cloning: With just a click of the "Clone Ticket" button, the magic happens! Watch as tickets are duplicated instantly, allowing your team to handle customer inquiries with unparalleled speed and precision. Flexible Note and Attachment Options: Admins have the freedom to choose between "Optional" or "Mandatory" options for adding notes and attachments while cloning tickets. If Admin selects "Optional," Agents can decide whether to include notes or attachments in the cloned ticket, right from the sidebar. Streamlined Cloning Process: Our app follows your Admin's configuration choices to ensure a smooth ticket cloning experience. Every time the "Cloned Ticket" button is pressed, notes and attachments are cloned precisely as per your preferences. Effortless Navigation: Navigating between tickets is now a breeze! Clicking the "Cloned Ticket" button opens a convenient link to the cloned ticket model, while the "Parent Ticket" button redirects users back to the respective parent ticket effortlessly. Unlock Your Support Team's Potential: Empower your team to tackle customer inquiries efficiently, save valuable time, and provide exceptional customer experiences with this App.