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Cobrowse.io

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Cobrowse and screenshare on Web, Android, and iOS in one click from Freshchat.
Published by Cobrowse.io(about over 1 year ago)
Free
5.0 (1)
download
17
Version History
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Connect with your customers through Cobrowse.io' (https://cobrowse.io) SDK installed on your app so you can see their screen and guide them to solve critical issues in real-time. See your customer screen, perform actions, annotate relevant information, and draw across the platforms your customers use. Top THREE reasons to choose Cobrowse: 1. A key add-in not a temporary add-on: our SDK means the Cobrowse functionality is built into your app for a seamless customer and agent experience 2. Remote control for all devices: screen share from anywhere and provide useful annotations 3. Make it unique for your business: Cobrowse has a wealth of customization options so your devs can tweak it to fit your needs When your app doesn't work, your customer support needs to. That's why we developed Cobrowse, a robust screen share solution that integrates seamlessly with your software. This ease of setup is powered by our prebuilt SDKs that get you up and running in no time on web, Android, iOS, React Native, Xamarin, Windows, and MacOS. Cobrowse isn’t solely for support, it is also a natural when it comes to sales. The Cobrowse software allows your agents to call out key functions in real-time, while our annotation feature can provide context with ease. But most importantly, Cobrowse provides your agents with the tools to bring remote sales to life through a unique interactive experience. It can help a customer navigate why they need your product throughout the pitch. While at pre-checkout, it offers vital advice and support. A function aimed at converting that sale and building bridges to future leads. Flexibility and customizability are at the core of Cobrowse. It means your developers can work their magic to ensure our software is a precise match for what your agents need. For Freshchat, our integration enables 1-click access to screen share and remote control support with your customers. Additional features: - Support for Web, Android, iOS, MacOS, and Windows apps - Self-hosting / On-premise version of Cobrowse.io is available to our enterprise customers - Data masking of sensitive data - Annotation tools for agents or salespersons to guide the user visually - Session recordings for audit purposes - Optional full-device capabilities when configured Get set up in an instant and test the effectiveness of Cobrowse for free with a trial. Want to see it in action? Learn more and try our online demo at https://cobrowse.io! Developer docs available at https://docs.cobrowse.io. Any questions, please feel free to email us at hello@cobrowse.io.
1. Simply install the Cobrowse.io for Freshchat app directly from the Freshchat Marketplace. 2. Register a free account from https://cobrowse.io/register, and visit our documentation at https://docs.cobrowse.io. Any questions? Please email hello@cobrowse.io!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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