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Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Connect with your customers through Cobrowse.io' (https://cobrowse.io) SDK installed on your app so you can see their screen and guide them to solve critical issues in real-time. See your customer screen, perform actions, annotate relevant information, and draw across the platforms your customers use.
Top THREE reasons to choose Cobrowse:
1. A key add-in not a temporary add-on: our SDK means the Cobrowse functionality is built into your app for a seamless customer and agent experience
2. Remote control for all devices: screen share from anywhere and provide useful annotations
3. Make it unique for your business: Cobrowse has a wealth of customization options so your devs can tweak it to fit your needs
When your app doesn't work, your customer support needs to. That's why we developed Cobrowse, a robust screen share solution that integrates seamlessly with your software. This ease of setup is powered by our prebuilt SDKs that get you up and running in no time on web, Android, iOS, React Native, Xamarin, Windows, and MacOS.
Cobrowse isn’t solely for support, it is also a natural when it comes to sales. The Cobrowse software allows your agents to call out key functions in real-time, while our annotation feature can provide context with ease. But most importantly, Cobrowse provides your agents with the tools to bring remote sales to life through a unique interactive experience. It can help a customer navigate why they need your product throughout the pitch. While at pre-checkout, it offers vital advice and support. A function aimed at converting that sale and building bridges to future leads.
Flexibility and customizability are at the core of Cobrowse. It means your developers can work their magic to ensure our software is a precise match for what your agents need.
For Freshchat, our integration enables 1-click access to screen share and remote control support with your customers.
Additional features:
- Support for Web, Android, iOS, MacOS, and Windows apps
- Self-hosting / On-premise version of Cobrowse.io is available to our enterprise customers
- Data masking of sensitive data
- Annotation tools for agents or salespersons to guide the user visually
- Session recordings for audit purposes
- Optional full-device capabilities when configured
Get set up in an instant and test the effectiveness of Cobrowse for free with a trial.
Want to see it in action? Learn more and try our online demo at https://cobrowse.io!
Developer docs available at https://docs.cobrowse.io.
Any questions, please feel free to email us at hello@cobrowse.io.
1. Simply install the Cobrowse.io for Freshchat app directly from the Freshchat Marketplace.
2. Register a free account from https://cobrowse.io/register, and visit our documentation at https://docs.cobrowse.io.
Any questions? Please email hello@cobrowse.io!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
2.0 (February 2024)
New feature: Add groups based access
1.0 (July 2023)
No release notes found
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