By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Manage conversations, build relationships, and serve your customers and partners better, all from one place.
Salient Features
Go live with CogniAssist in less time using CogniConnect
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CogniConnect is Cogniwide's API builder and manager, a low code API
management platform that makes API creation and integrations faster.
Build Trust using Explainable Al Feature
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Evidences that throw light on lineage, intent and logic helps trouble
shooters, audit teams and regulators.
Transfer to live agent using CogniChat
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Customer Emotion & Sentiment based auto-transfer to live agent from
Digital Assistant using CogniChat ensures seamless connectivity.
One powerful dashboard to engage your customers
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Get Real-time reports, monitor and respond better than ever.
State of the Art Security
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Choose robust SAAS infrastructure with five layers of cloud security or
on-prem hosting of Digital Assistant
App Instructions
Here are the steps to connect Freshdesk and CogniAssist:
Log in to your FreshDesk portal and go to Settings.
1) Get api_token and bot user account details from your FreshDesk account
2) Go to apps and install the "CogniAssist Connector" app. Provide the necessary details.
Log in to CogniAssist. Select your bot and go to Live Chat Settings.
3) Enable FreshDesk and provide instance_id and API token
Relaunch your chatbot.
4) Test the Integration
Open your bot and type "I want to report an issue".
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (September 2021)
No release notes found
1.0 (September 2021)
No release notes found
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