The Copper CRM Connector app seamlessly integrates Freshchat/CSS and Copper CRM, enhancing data flow and operational efficiency. The app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000010000 With the data sync feature, you can do the following: Data sync from Copper CRM to Freshchat/CSS: 1. Generate reports on Freshchat/CSS based on Copper CRM data. 2. Run automation on Freshchat/CSS conversations using Copper CRM information. Data sync from Freshchat/CSS to Copper CRM: 1. Keep the sales team in sync with data from Freshchat/CSS. 2. Run reports on Copper CRM using data from Freshchat/CSS conversations.