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CustomerGauge (Create Ticket on Survey Completion)

Create a Support Ticket in Freshdesk when a CustomerGauge survey gets completed.
Published by support(about almost 2 years ago)
Version History
Version 1.0
Supported for
Visit Site To Install
OverviewInstallation InstructionsPrivacy & Security
Close the Loop with your customers in real-time! This app allows you to create a Support Ticket in Freshdesk as soon as a CustomerGauge survey gets completed. This helps if your organization is already closing the loop using Freshdesk. CustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level. CustomerGauge is recognized as the top VoC software for B2B by Gartner in the most recent Critical Capabilities report. Built from the ground up to cater to the more complex B2B account environment, the CustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level and distributes this information in real-time to front-line employees so businesses can proactively retain and grow accounts faster. Account Experience also takes the guesswork out of the experience ROI equation by linking all account metrics and sentiment directly to revenue so you can maximize buy-in from the c-suite ensuring long-term program success and cultural transformation.

App Details

Categories
Ticketing & AutomationData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

In order to set up an Outgoing Webhook from CustomerGauge to Freshdesk, you'll need the following: - Admin access in CustomerGauge; - Admin access in Freshdesk; - A high enough Rate Limit in your Freshdesk package to cope with your survey volume. You can access the Full setup instructions here: https://support.customergauge.com/support/solutions/articles/5000870630-outgoing-webhook-push-survey-results-to-freshdesk

App Details

Categories
Ticketing & AutomationData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Ticketing & AutomationData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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