Delighted's Freshdesk integration includes three key features: 1. The ability to trigger surveys following interactions in Freshdesk 2. The ability to fully configure the events/actions that trigger those surveys 3. The ability to configure each component of your survey - all directly within the Delighted dashboard Delighted's Freshdesk integration is most often used for: - Post-support CSAT surveys (ex. triggering a survey directly following a ticket being solved in Freshdesk) - Quality Assurance (ex. verifying each agent's performance based on metrics like CSAT or CES) - Sales hand-off surveys (ex. how well were customers handed off from sales to CS representatives) - And much more! Give the Delighted+Freshdesk integration a try and start collecting customer feedback today!