Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems. DOCUMENT360 + FRESHSERVICE Equip your agents with knowledge without leaving Freshservice. With the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Freshservice. You can also utilize the #CHATGPT capabilities to generate contents for new article → Fast search Use the integrated Document360 knowledge base in your Freshservice tickets, to search for and share articles with your requesters with just a couple of clicks. →Share link or content Respond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article. → AI-powered suggestions Automatic search in a knowledge base using ticket title to return matching articles under ‘Recommended articles’, when you click on the Document360 icon. → Create articles Create user-friendly documentation (Optionally utilizing CHATGPT generative capabilities), author in Markdown, manage multiple versions and languages right from Freshservice without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.

Start the set-up from your Document360 portal. 1. Go to the Settings menu in your Document360 project 2. Under Knowledgebase Portal -> API Tokens -> Generate a new token with GET, POST, PUT and DELETE Access and copy it 4. Head back to the Freshservice marketplace, search for Document360 and click install 5. Paste the token generated in Document360, click Install again 6. Optionally provide your ChatGPT API key generated from OpenAI website. The integration is done and you’re good to go.