Is your support team overwhelmed with ticket volumes and struggling to provide timely and accurate responses to customers? DODGE AI for Freshdesk is here to revolutionize your support operations by seamlessly integrating AI-powered first responses, ticket insights, and quick actions within the Freshdesk workspace. Key Features: • AI-Powered First Response: Automatically draft accurate, context-aware first replies for new tickets, ready for agent review and send. • Smart Reply Suggestions: Instantly recommend the most relevant canned responses and knowledge base articles, ensuring agents provide consistent and accurate answers without manual searching. • View Ticket Summary: Get a clear AI-generated overview to quickly understand the customer’s issue. • View Similar Resolved Tickets: Instantly find and reference past cases with successful resolutions. • Perform Ticket-Level Actions Conversationally (Coming Soon): Update or act on tickets through plain-language commands. • Context-Aware Chat Assistant: Chat directly with an AI assistant that understands the ticket and provides tailored suggestions with quick action prompts. Benefits: • Reduced Resolution Time: With AI-powered first responses, smart reply suggestions, and quick access to ticket insights, your support team can resolve issues more efficiently. • Boosted Agent Productivity: By providing instant ticket summaries, smart suggestions, and access to similar resolved tickets, DODGE AI empowers agents to work faster and more effectively. • Consistently High-Quality Customer Support: With the ability to deliver accurate first responses, recommend the right resources, and access relevant ticket information, your team can provide consistent and high-quality support to customers. Give your support team the competitive edge they need to excel in customer support. Empower them with DODGE AI today and witness smarter, faster, and more consistent support in action.