DODGE: AI platform for Freshdesk, suggesting relevant replies to save time & ensure consistency.
Published by effy(about 20 hours ago)
Free
Version 1.0
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you tired of spending hours searching for the right canned responses and knowledge articles in your customer support system? DODGE is here to revolutionize your customer support experience by intelligently analyzing all your support information and suggesting the most relevant replies for every new ticket.
Key Features of this app include:
- Seamless integration with your Freshdesk account
- Advanced agentic AI engine to analyze and suggest relevant replies
- Unification of fragmented knowledge sources for faster decision-making
Advantages of using this app are:
- Save time and effort by eliminating the need to search for canned responses and knowledge articles
- Ensure consistency in support communication with intelligent reply suggestions
- Future-proof your customer support system with an AI engine that evolves to unify your entire knowledge ecosystem
Say goodbye to tedious search processes and hello to efficient and consistent customer support with DODGE. Install the app now and experience the difference in your support workflow.
Get started easily by just providing us with your domain and API credentials, and we will handle the rest.
Log in to your Freshdesk portal and go to Admin > Apps.
Search for DODGE by effy.
Click on Install, enter your Freshdesk credentials, and complete the installation.
Grab a cup of ☕ and we’ll notify you once DODGE is ready to use.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Symmetric encryption method using the Advanced Encryption Standard (AES) in Cipher Block Chaining (CBC) mode with a 128-bit key
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Encryption is done via SSL(Secure Sockets Layer), supporting AES-128 symmetric encryption
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
* Input validation to prevent injection attacks
* Proper error handling that doesn't expose sensitive information
* Local-only deployment that minimizes attack surfaces
* Strict tenant isolation to prevent data leakage between customers
* Encryption of data both in transit and at rest
* PII detection and scrubbing throughout the pipeline
* Robust authentication and authorization at all system layers
* Detailed audit logging for security monitoring
* Rate limiting to prevent abuse
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
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Version History
1.0 (June 2025)
No release notes found
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