Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. Orchestration Some of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL https://support.freshservice.com/en/support/solutions/folders/50000000703 1. File and Folder Management - Attach Dropbox File to Ticket Note - Copy File or Folder - Create Folder - Delete File Or Folder - Get File Or Folder Metadata - Upload Ticket Attachments to Dropbox 2. User Management - Add User To Groups - Add User To Team - Get Group - Get Group Membership of User - Get User by Email - Remove User From Team - Remove User From Groups - Get Available Team Member Roles SaaS Management Freshservice's integration with Dropbox for SaaS Management enables you to track and manage users using Dropbox directly within Freshservice. Integrating with Dropbox enables you to: - Track your Dropbox for Business plan and the current usage of that plan - Track users and how frequently they use Dropbox (not just by login, but also create/update files in Dropbox) to identify inactive users for deprovisioning This integration requires the SaaS Management Add-on. Note: Long-lived access tokens used in the DropBox API has been deprecated. We recommend that you use OAuth 2.0 while installing the Dropbox app.