The Freshdesk/Freshservice MCP integration enables AI-powered ticket management automation by allowing Dust AI agents to directly interact with your Freshservice help desk system. This integration transforms support operations by providing intelligent automation, faster resolution times, and improved customer experiences. Key Use Cases - Automated Ticket Resolution: AI agents can create, update, and respond to tickets automatically, reducing manual processing time from 6 minutes to seconds. They intelligently route tickets based on content analysis, generate responses using your knowledge base, and maintain consistent quality across all support interactions. - Knowledge Base Augmentation: The integration automatically converts resolved tickets into searchable solution articles, maintains your knowledge base with up-to-date information, and generates FAQ content from common customer inquiries. This creates a self-improving support system that gets smarter over time.